The fine print

Refunds and Returns

Last updated: October 13, 2026

The first hour

Every order waits an hour before it goes to the lab. Reply to the receipt inside that hour, or write to support@painted.app, and we cancel it and refund you in full. Nothing is printed and nothing is owed.

A damaged or faulty canvas

If a canvas or a paper proof arrives damaged or faulty, write to us within fourteen days of delivery with a photograph of the problem. We send a replacement with the same edition number, or refund it in full, whichever you prefer. You do not have to send the damaged one back unless we ask.

Returning an edition

An edition canvas or a paper proof can come back within fourteen days of delivery, in the condition it arrived, for a full refund of the price. Write to us first and we send the return address. The return postage is yours, and we recommend insuring it at the price paid. A returned edition’s number is retired and never sold again, so the ledger shows a gap where it stood.

A sitting cannot come back

A cover from a sitting carries your face and your caption, so it is made to your specification and the fourteen-day right to return it does not apply. Your rights for a damaged or faulty canvas are not affected, and we replace it as above.

The last copy

If two people pay for the twenty-fifth copy of a cover within the same minute, the payment that arrived second is refunded in full, by hand, within two working days, and we write to say so. Nothing is printed for it.

Who handles it

PaintedApp, LLC issues every refund through Stripe, to the card that paid. The full terms are in the Terms of Sale.